Welcome to RoboToolz Online - Frequently Asked Questions

RT-7690-2 - Frequently Asked Questions

Q: Does the RT-7690-2 shoot a cross hair on the floor/ceiling?

A: No, since the RT-7690-2 shoots a plumb (vertical) and level (horizontal) beam, the cross hair will appear on the wall.

Q: What is Self-Leveling & why is it important?

A: The RT-7690-2 has internal pendulums that use gravity to automatically level & plumb instead of bubble vials, which require manual leveling. Self-leveling eliminated time consuming set-up and constant rechecking required in manually leveling units. The RT-7690-2 also guarantees maximum accuracy and repeatability of the beam as you transfer reference points to multiple locations.

Q: Why is user calibration important?

A: Every precision instrument requires occasional maintenance to verify that everything is working perfectly. Most lasers ask you to return the lasers to the factory for recalibration, which means that you are without an important tool for at least a week or two. The user can easily recalibrate the RT-7690-2 on the jobsite.

Q: Why is a pendulum lock (compensator lock) important?

A: The RT-7690-2 has an internal pendulum that uses gravity to continuously self-level. When storing or transporting the RT-7690-2 it is important to protect the pendulum mechanism by "locking" it in place. This lock ensures the long-term durability of your RT-7690-2.

Q: My unit isn't responding to my remote? Is it broken?

A: Check your frequency dials located on both units. On the remote, remove the battery cover and you will see a dial in the upper left hand corner. Remove the battery cover on the laser unit, take the batteries out on the right-hand side and you will see the dial. Make sure they are set on the same number. Sometimes just tweaking the dial on the remote can make the frequency work.

Q: My remote won't work over 50 feet?

A: Check the surrounding areas for power lines and antennas. They could be interfering with the frequency you are using. Even underground lines can interfere with certain frequencies.

Q: Can I open my RT-7690-2 up?

A: No. This will void all warranty on the unit. Call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International if you are having problems with your laser.

Q: Why does my RT-7690-2 shut down when I am outside in the heat?

A: Chances are that your unit over heated due to transfer heat from work surfaces or environmental conditions. During the summer keep the unit out of direct sunlight when not using it. The RT-7690-2 has an automatic shut off mechanism to protect the circuit board and diode inside the unit if it gets too hot. The unit auto shuts off at 45C/113F .If your unit does shut off, allow it to cool down and the unit will become operational shortly. Like the inside of your car, the inside of the RT-7690-2 will heat up very quickly in the sun on a hot day.

Q: Will I hear or see the RT-7690-2 self-leveling?

A: No. The self-leveling part of the unit is actually inside the unit. The RT-7690-2 uses a pendulum to self-level. For more information regarding this please call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International.

Q: How do I get my RT-7690-2 repaired?

A: To get your RT-7690-2 repaired please call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International to receive instructions on how to send it in. It is necessary to have a Return Authorization Number (RA#) in order for the unit to be received into our warehouse or it will be refused and returned.

Q: How do I use the red target?

A: The target is there to help you, not only to find the center on the dot, but also to do reference measurements of beam to surfaces. The red plastic film used in the targets enhances the laser beam making the laser dot much more visible. Tabs on the target allow it to be attached to a standard tape measure, which can then be used as a storey pole.

Q: What if I need another pair of the glasses?

A: Call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International. The cost for a pair of glasses is US $10.00.

Q: Does the RT-7690-2 shoot a line, a dot, or does it continuously rotate?

A: The RT-7690-2 will function in line dither or scan mode, where it shoots a line from 3 degrees to 180 degrees. It also has a spin mode which functions at 3 speeds: 350, 600 and 1200 rpm.

Q: Do I have to have both lines rotating at once?

A: No, the RT-7690-2 is designed to allow you to use the level and plumb features independently or simultaneously. This means that you can have both beams on rotate at the same time, or you can have only the plumb line working in dither mode. As the beams work independently, you could even have the level beam on dither and the plumb beam on spin.

Q: How do I tell if my laser is out of level?

A: The RT-7690-2 has both a visual and audio indicator. The unit has both a beeper and a blinking laser beam that indicate that the unit is out of level.

Q: Does the unit work with a detector?

A: The RT-7690-2 does work with the remote/detector, which is included in the kit box the unit came in. The detector increases the range of the unit to 300’ radius.

Q: How often should I check the calibration on my RT-7690-2?

A: Field calibration checks vary upon usage and storage. It is generally recommended that you check the calibration of the unit upon purchase and that you check calibration after the unit has been in storage or inactive for an extended period of time. A calibration check is also recommended periodically when you are using the laser on a daily basis.

Q: Why won’t my detector work with my RT-7690-2?

A: The RT-7690-2 must be in the rotational mode in order for the beam to be picked up by the detector.

Also, when using the laser in the horizontal (level) mode, the detector must be held horizontally. Likewise, when the laser is being used in the vertical (plumb) mode, the detector must be held in the vertical position.

RT-7615-2 - Frequently Asked Questions

Q: Why is my unit not leveling properly when I turn it on?

A: Check to make sure that you have unlocked the pendulum lock located on the bottom of the laser. This must be unlocked in order for the unit to self-level.

RT-7610-5 - Frequently Asked Questions

Q: What is electronic self-leveling and why is it important?

A: The RT-7610-5 uses an electronic servo operated mechanism to automatically level instead of bubble vials that require manual leveling. Self-leveling eliminates time consuming set up and constant rechecking required in manually-leveled, bubble vial units. The electronic self-leveling RT-7610-5 also guarantees maximum accuracy and repeatability of the beam as you transfer reference points to multiple locations. A flashing out of level alert will let you know if the unit is accidentally forced out of level.

Q: Why is user calibration important?

A: Every precision instrument requires occasional maintenance to verify that everything is working perfectly. Most lasers ask you to return the lasers to the factory for recalibration which means you are without an important tool for at least a week or two. RT-7610-5 is easily recalibrated right on the jobsite by the user. You can also download a RT-7610-5 Calibration Sheet at the Downloads page.

Q: How often should I check the calibration on my RT-7610-5?

A: Field calibration checks vary upon usage and storage. It is generally recommended that you check the calibration of the unit upon purchase and that you check calibration after the unit has been in storage or inactive for an extended period of time. A calibration check is also recommended periodically when you are using the laser on a daily basis.

Q: Does RT-7610-5 generate a beam, line or a dot?

A: The RT-7610-5 generates five laser dots that are at 90 degrees to each other.

Q: Can you actually hear the RT-7610-5 self level?

A: You can hear the faint sound of the servo motor operating when the laser unit is self-leveling.

Q: How do I get my RT-7610-5 repaired?

A: To get your RT-7610-5 repaired please call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International to receive instructions on how to send it in. It is necessary to have a Return Authorization Number (RA#) in order for the unit to be received into our warehouse or it will be refused and returned.

Q: Are all the dots on the same plane?

A: Yes. All the dots are on the same plane due to the fact that we use a special one-piece quad mirror to split the laser into five dots unlike similar products that use individual mirrors for each dot.

Q: What type of batteries does the RT-7610-5 use?

A: 4 AA's

Q: How do the batteries go in?

A: The orientation of the batteries are clearly indicated on the inside of the battery compartment.

Q: How do I use the red target?

A: The target is there to help you, not only to find the center on the dot, but also to do reference measurements of beam to surfaces. The red plastic film used in the targets enhances the laser beam making the laser dot much more visible. Tabs on the target allow it to be attached to a standard tape measure which can then be used as a storey pole.

Q: What if I need another pair of the glasses?

A: Call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International. The cost for a pair of glasses is US $10.00

Q: Does RT-7610-5 measure distance?

A: No. The RT-7610-5 does not measure distance; it operates as a plumb, level and square.

Q: Does RT-7610-5 fit on a tripod?

A: Yes. The RT-7610-5 is fitted for a 5/8 x 11 tripod.

Q: Can RT-7610-5 be used for distances over 100'?

A: Yes but the accuracy drops after 100'.

Q: Why does my laser shut down?

A: Chances are that your unit over heated due to transfer heat from work surfaces or environmental conditions. During the summer keep the unit out of direct sunlight when not using it. The RT-7610-5 has an automatic shut off mechanism to protect the circuit board if it gets too hot. The unit auto shuts off at 45C/113F .If your unit does shut off, allow it to cool down and the unit will become operational shortly. Like the inside of your car, the inside of the RT-7610-5 will heat up very quickly in the sun on a hot day.

Q: Does the unit work with a detector?

A: No, the RT-7610-5 is a dot or point-generating laser. As it does not spin, a detector cannot pick it up.

Q: How long should it take the RT-7610-5 to self-level?

A: The RT-7610-5 should self-level within 10 seconds. If the laser has not leveled in that time, please check to make sure that the batteries are fresh, and that the unit is within the level range (+/- 4 degrees side to side and +/- 6 degrees forward to backward).

Q: My unit keeps flashing, what does that mean?

A: If the RT-7610-5 keeps flashing, please check to ensure that the unit is within its level range (+/- 4 degrees side to side and +/- 6 degrees forward to backward).

RT-7510-3 - Frequently Asked Questions

Q: What is electronic self-leveling and why is it important?

A: The RT-7510-3 uses an electronic servo operated mechanism to automatically level instead of bubble vials that require manual leveling. Self-leveling eliminates time consuming set up and constant rechecking required in manually-leveled, bubble vial units. The electronic self-leveling RT-7510-3 also guarantees maximum accuracy and repeatability of the beam as you transfer reference points to multiple locations. A flashing out of level alert will let you know if the unit is accidentally forced out of level.

Q: Why is user calibration important?

A: Every precision instrument requires occasional maintenance to verify that everything is working perfectly. Most lasers ask you to return the lasers to the factory for recalibration which means you are without an important tool for at least a week or two. RT-7510-3 is easily recalibrated right on the jobsite by the user.

Q: Why is a pendulum lock (compensator lock) important?

A: The RT-7510-3 has an internal pendulum that uses gravity to continuously self-level. When storing or transporting the RT-7510-3 it is important to protect the pendulum mechanism by "locking" it in place. This lock ensures the long-term durability of your RT-7510-3.

Q: Can I open my RT-7510-3 up?

A: No. This will void all warranty on the unit. Call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International if you are having problems with your laser.

Q: What type of batteries does the RT-7510-3 use?

A: 3 AA's

Q: How do the batteries go in?

A: The orientation of the batteries are clearly indicated on the inside of the battery compartment.

Q: How do I use the red target?

Q: What if I need another pair of the glasses?

A: Call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International. The cost for a pair of glasses is US $10.00

Q: Does RT-7510-3 fit on a tripod?

A: Yes. The RT-7510-3 is fitted for a 1/4" x 20 and 5/8 x 11 tripod.

Q: Can RT-7510-3 be used for distances over 100'?

A: Yes but the accuracy drops after 100'.

Q: Will I hear or see the RT-7510-3 self-leveling?

A: No. The self-leveling part of the unit is actually inside the unit. The RT-7510-3 uses a pendulum to self-level. For more information regarding this please call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International.

Q: How do I get my RT-7510-3 repaired?

A: To get your RT-7510-3 repaired please call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International to receive instructions on how to send it in. It is necessary to have a Return Authorization Number (RA#) in order for the unit to be received into our warehouse or it will be refused and returned.

Q: How often should I check the calibration on my RT-7510-3?

A: Field calibration checks vary upon usage and storage. It is generally recommended that you check the calibration of the unit upon purchase and that you check calibration after the unit has been in storage or inactive for an extended period of time. A calibration check is also recommended periodically when you are using the laser on a daily basis.

Q: Does the unit work with a detector?

A: No, the RT-7510-3 is a dot or point-generating laser. As it does not spin, a detector cannot pick it up.

Q: How long should it take the RT-7510-3 to self-level?

A: The RT-7510-3 should self-level within 10 seconds. If the laser has not leveled in that time, please check to make sure that the batteries are fresh, and that the unit is within the level range (+/- 4 degrees side to side and +/- 6 degrees forward to backward).

Q: My RT-7510-3 keeps blinking, what should I do?

A: There could be several reasons why the unit is blinking:

1. Check to make sure there are fresh batteries in the unit.

2. Check to make sure that the unit is within the level range (+/- 4 degrees side to side and +/- 6 degrees forward to backward).

3. If you notice that when you turn the unit on, the pendulum inside the unit does not move, please GENTLY tap the unit against your hand while in the on position. This should release the pendulum.

Q: Why does my laser shut down?

A: Chances are that your unit over heated due to transfer heat from work surfaces or environmental conditions. During the summer keep the unit out of direct sunlight when not using it. The RT-7510-3 has an automatic shut off mechanism to protect the circuit board if it gets too hot. The unit auto shuts off at 45C/113F .If your unit does shut off, allow it to cool down and the unit will become operational shortly. Like the inside of your car, the inside of the RT-7510-3 will heat up very quickly in the sun on a hot day.

RT-7210-1 - Frequently Asked Questions

Q: What is self-leveling and why is it important?

A: The RT-7210-1 has an internal pendulum that uses gravity to automatically level instead of bubble vials that require manual leveling. Self-leveling eliminates time consuming set up and constant rechecking required in manually-leveled, bubble vial units. The self-leveling RT-7210-1 also guarantees maximum accuracy and repeatability of the beam as you transfer reference points to multiple locations. A flashing out of level alert will let you know if the unit is accidentally forced out of level.

Q: Why is user calibration important?

A: Every precision instrument requires occasional maintenance to verify that everything is working perfectly. Most lasers ask you to return the lasers to the factory for recalibration which means you are without an important tool for at least a week or two. RT-7210-1 is easily recalibrated right on the jobsite by the user. You can also download a RT-7210-1 Calibration Sheet at the Downloads page.

Q: How often should I check the calibration on my RT-7210-1?

Q: Why is a pendulum lock (compensator lock) important?

A: The RT-7210-1 has an internal pendulum that uses gravity to continuously self-level. When storing or transporting the RT-7210-1 it is important to protect the pendulum mechanism by "locking" it in place. This lock ensures the long term durability of your RT-7210-1

Q: When I turn on my RT-7210-1 the green light comes on then shuts off after a couple seconds. What's going on?

A: That's letting you know that the unit has initial power. If the unit does not respond to the remote check the batteries in the remote.

Q: My unit isn't responding to my remote? Is it broken?

A: Check your frequency dials located on both units. On the remote, remove the battery cover and you will see a dial in the upper left hand corner. Remove the battery cover on the laser unit, take the batteries out on the right-hand side and you will see the dial. Make sure they are set on the same number. Sometimes just tweaking the dial on the remote can make the frequency work.

Q: My remote won't work over 50 feet?

A: Check the surrounding areas for power lines and antennas. They could be interfering with the frequency you are using. Even underground lines can interfere with certain frequencies.

Q: My RT-7210-1 sounds like something is loose inside.

A: The ball bearings, which help the unit rotate, may sound like they are loose inside the unit. This is a normal sound. They are actually in a track with a little slack in order for the unit to rotate smoothly.

Q: Can I open my RT-7210-1 up?

A: No. This will void all warranty on the unit. Call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International if you are having problems with your laser.

Q: Why does my RT-7210-1 shut down when I am outside in the heat?

A: Chances are that your unit over heated due to transfer heat from work surfaces or environmental conditions. During the summer keep the unit out of direct sunlight when not using it. The RT-7210-1 has an automatic shut off mechanism to protect the circuit board and diode inside the unit if it gets too hot. The unit auto shuts off at 45C/113F .If your unit does shut off, allow it to cool down and the unit will become operational shortly. Like the inside of your car, the inside of the RT-7210-1 will heat up very quickly in the sun on a hot day.

Q: Will I hear or see the RT-7210-1 self-leveling?

A: No. The self-leveling part of the unit is actually inside the unit. The RT-7210-1 uses a pendulum to self-level. For more information regarding this please call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International

Q: Does RT-7210-1 shoot a beam, generate a laser line or a dot?

A: The RT-7210-1 generates a laser dot. There is however, a built in beam splitter that when turned on, will generate 12-15 dots in a line.

Q: Does the RT-7210-1 shoot a plumb or an angle?

A: No, since the RT-7210-1 is a self-leveling unit, it cannot be turned on it’s side to shoot plumb/angles or it will blink out of level.

Q: Can I shoot a 90-degree angle with the RT-7210-1?

A: As the RT-7210-1 shoots level, you would need a plumb bob in order to be able to find a 90-degree angle with this laser.

Q: Does the unit work with a laser detector?

A: No, the RT-7210-1 is a dot or point-generating laser. It does not spin quickly enough for the remote frequency (RF) to be picked up by a detector.

Q: How do I get my RT-7210-1 repaired?

A: To get your RT-7210-1 repaired please call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International to receive instructions on how to send it in. It is necessary to have a Return Authorization Number (RA#) in order for the unit to be received into our warehouse or it will be refused and returned.

Q: How do I use the red target?

Q: What if I need another pair of the glasses?

A: Call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International. The cost for a pair of glasses is US $10.00

RT-3620-2 - Frequently Asked Questions

Q: Does the RT-3620-2 shoot level and plumb lines?

A: Yes, however not at the same time. You can turn the device on a horizontal plane or a vertical plane for level and plumb applications respectively.

Q: Does the RT-3620-2 square and plumb?

A: Yes. There is a dot emitted from the top of the device which you can use to either square when on a vertical plane or to plumb on a horizontal plane.

Q: Can the laser line be seen outdoors?

A: Yes in non-bright light situations. In bright light situations you will need to use a laser detector. Toolz offers an optional laser detector (RT-A1655) sold separately or the RT-A1655 comes with the RT-3620-2K.

Q: What type of laser detector be used with the RT-3620-2?

A: Any universal laser detector can be used with the device. Toolz offers an optional laser detector (RT-A1655) sold separately or the RT-A1655 comes with the RT-3620-2K.

Q: Can you use the RT-3620-2 without a laser detector?

A: You can use the RT-3620-2 indoors without a laser detector.

Q: Does the RT-3620-2 self-level?

A: No. The device has 3 bubble vials to allow you to level it.

Q: Why does my unit shut down after 15 minutes of use?

A: A. There is an auto shut-off feature built designed to save battery power. In order to override this feature, please push both the on/off button and the rotation button at the same time for approximately 6 seconds.

Q: Will the RT-3620-2 fit on a tripod?

A: Yes, the RT-3620-2 is fitted for a 5/8" x 11 or a 1/4" x 20 tripod.

Q: What type of batteries does the RT-3620-2 use?

A: 2 “D” batteries.

RT-3610-3 - Frequently Asked Questions

Q: Is there a manual included with the RT-3610-3 ?

A: Yes, a manual is located between the two card inserts of the RT-3610-3 blister pack. General information and basic instructions are also provided on the back card that the RT-3610-3 comes packaged in.

Q: Where is the off/on switch?

A: It is located on the back of the battery cover. To turn the unit on or off, rotate the ¼" round switch to the left.

Q: Can you shut off any of the beams individually?

A: No, the beams come on at the same time.

Q: What is the accuracy of the bubble vials?

A: The front vial is accurate +/- 10mm at 10 meters. The left vial is accurate +/- 13mm at 10 meters. The top vial is accurate +/- 13mm at 10 meters.

Q: What is the accuracy of RT-3610-3's dots?

A: All the dots are accurate at a 4.2 mm radius at 10 meters. Accuracy is ¼" @ 75'.

Q: What is the black plastic flat screw above the front beam?

A: This is only a design feature and if moved, it may ruin the accuracy of the tool. It should not be removed or accessed.

Q: Can you self-calibrate the RT-3610-3?

A: No, this unit cannot be recalibrated.

Q: The front beam is approximately 1/2 inch above the bottom of the device. Do I need to adjust for that?

A: You will need to make your measurements ½" lower if you wish your measurements to be flat on the ground to the surface..

Q: Does the RT-3610-3 self-level?

A: No, the device has 2 bubble vials to allow you to level it.

Q: What do I do if there is a problem with my RT-3610-3?

A: If your RT-3610-3 has been damaged, please call Customer Service at 1-800-984-0404 Domestic or +1-650-903-4944 International, or speak to the dealer where you originally purchased the unit.

Q: Can you turn the RT-3610-3 upside down to get a plumb line to the floor?

A: Yes, you may turn the unit any way you like.

Q: How do I put the batteries in & what type of batteries do I use?

A: A diagram of the battery configuration is shown on the right side of the unit. The RT-3610-3 takes 3 "AAA" standard alkaline batteries.

Q: How long should the batteries last?

A: The battery life is approximately 30 hours.

RT-3210-1 - Frequently Asked Questions

Q: What is the accuracy of the laser beam?

A: Accuracy is ¼” @ 50’ or 6 mm radius at 15 meters.

Q: Where is the off/on switch?

A: It is located on the back of the battery cover. To turn the unit on or off, rotate the ¼” round switch to the right.

Q: Can you self-calibrate the RT-3210-1?

A: No, this unit cannot be recalibrated.

Q: Does the RT-3210-1 self level?

No. The device has bubble vials for level and plumb applications.

Q: Will the RT-3210-1 fit on a tripod?

A: Yes, the RT-3210-1 is fitted for a 1/4" x 20 tripod.

Q: What type of batteries does the RT-3210-1 use?

A: 2 “AAA” batteries.